Terms of service

OVERVIEW

Welcome to AMÉ.

The terms “we,” “us,” and “our” refer to AMÉ, a brand of SOAR Enterprise LLC. AMÉ operates this website and online store (the “Services”) to provide thoughtfully sourced, stone-milled Japanese matcha and related goods.

Our store is hosted by Shopify, which enables us to provide you with secure checkout and payment processing.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, please refrain from using our Services.

ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using our Services, you confirm that you are at least the age of majority in your state or province of residence.

You agree to provide accurate, complete, and current purchase and account information. You are responsible for maintaining the confidentiality of your account and all activities under it.

Accounts may not be transferred, assigned, or sold.

OUR PRODUCTS

AMÉ offers premium Japanese matcha and curated goods. We strive to present products as accurately as possible; however, natural variations in color, texture, and packaging may occur.

Due to the agricultural nature of matcha, flavor profiles may vary slightly between harvests.

All product descriptions and availability are subject to change without notice. We reserve the right to discontinue or limit quantities at our discretion.

ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.

Orders are not confirmed until payment has been successfully processed and you receive a confirmation email.

Because matcha is a consumable product, returns and exchanges are subject to our Refund Policy [LINK].

Products are sold for personal use only and may not be resold without written authorization.

PRICING & PAYMENT

All prices are listed in U.S. dollars unless otherwise stated. Prices may change without notice.

Applicable taxes, shipping, customs duties, and handling fees are calculated at checkout unless otherwise stated.

You agree that:

  • Payment information provided is accurate and authorized.

  • Charges incurred will be honored by your payment provider.

  • You are responsible for all applicable taxes and fees.

SHIPPING & DELIVERY

Delivery timeframes are estimates and not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, weather, or circumstances beyond our control.

Risk of loss transfers to you once the order is delivered to the carrier.

INTELLECTUAL PROPERTY

All content on the Services — including but not limited to logos, brand names, product names, packaging designs, text, imagery, and graphics — is the property of AMÉ or its licensors and is protected under intellectual property laws.

You may not reproduce, distribute, or use our content without prior written consent.

“AMÉ” and associated marks are trademarks of SOAR Enterprise LLC.

THIRD-PARTY SERVICES

Certain features may be provided by third parties (including Shopify). We are not responsible for third-party services or content accessed through our site.

Use of third-party tools is at your own risk.

PRIVACY

Your personal information is handled in accordance with our Privacy Policy [LINK].

Because our store is hosted by Shopify, certain information is processed by Shopify to facilitate transactions.

DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, AMÉ and SOAR Enterprise LLC shall not be liable for indirect, incidental, punitive, or consequential damages arising from use of our Services or products.

GOVERNING LAW

These Terms shall be governed by the laws of the State of California, United States, without regard to conflict of law principles.

CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

Last updated: 03.02.26