Shipping policy

Order Processing

All orders are processed within 2–4 business days (excluding weekends and holidays).

During launches, limited releases, or high-volume periods, processing times may be slightly extended. You will receive a confirmation email once your order has shipped.

Domestic Shipping (United States)

We currently ship within the United States.

Shipping rates are calculated at checkout based on weight and destination.
Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if selected): 1–3 business days

Delivery times are estimates and may vary due to carrier delays.

International Shipping

International shipping will be available in future phases of AMÉ.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

AMÉ Matcha is not responsible for:

  • Delays caused by incorrect addresses

  • Lost or returned packages due to address errors

If a package is returned to us due to an incorrect address, additional shipping charges may apply.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at support@amematcha.co.

Include:

  • Your order number

  • Photos of the damaged packaging and product

We will review and work with you to resolve the issue promptly.

Once an order has been marked as delivered by the carrier, AMÉ is not responsible for lost or stolen packages. Please contact the carrier directly to file a claim.

Shipping Freshness & Storage

Our matcha is sealed for freshness and should be stored in a cool, dry place upon arrival. For optimal quality, refrigerate after opening and keep tightly sealed.

Heat & Product Sensitivity Disclaimer

Matcha is a natural, stone-milled green tea and is sensitive to heat exposure.

While all AMÉ products are carefully sealed for freshness prior to shipment, we are not responsible for quality changes that may occur due to heat, weather conditions, or carrier handling during transit.

By placing an order, you acknowledge that:

  • Shipping carriers may expose packages to elevated temperatures.

  • AMÉ does not control transit conditions once an order has been transferred to the carrier.

  • Risk of heat exposure passes to the customer upon shipment.

For warmer climates or summer months, we recommend selecting expedited shipping to minimize transit time.

Matcha is a delicate, seasonal product that is sensitive to heat. While each order is carefully prepared, we are unable to offer refunds or replacements for changes in quality resulting from temperature exposure during transit, as these conditions are beyond our control.

Last updated: 03.02.26